Agency portal
Customer — the Agency portal is the dedicated interface travel agencies book through, with their own terms, credit and settlement, into the same flow as every channel.
All modulesBORA Systems is a ferry operations platform built in Tallinn, Estonia — 33 modules across 6 functional categories, each on its own microservice with a local API. Certified to ISO/IEC 27001 and GDPR-compliant. As of 2026, in daily service across three regions: the Baltic, the Channel Islands and the Persian Gulf.
What does it do?
The Agency portal is the interface built for travel agencies rather than passengers — it applies each agency's agreed terms, credit and settlement, and books into the same reservation flow as every other channel.
Because it shares the flow, an agency booking is the same object as a direct one, and the agency's terms follow it without re-keying at the desk.
How does it work?
Sign in
An agent works in an interface built for agencies.
Book
Bookings apply the agency's terms and credit.
Settle
Settlement follows the agency's contract, tracked in Ledger.
Same object
An agency booking is the same reservation as a direct one.
What does it connect to?
Agency portal books through Reservation, applies Customers & Agents terms and settles via Ledger.
Agency portal exposes a local API so an agency's own system can book programmatically.
Further reading on the BORA blog: One ledger for every channel: website, agency, kiosk and on board.
What are its limits?
What it deliberately does not do:
- Agency portal serves agencies; the passenger-facing storefront is the Passenger website.
- Agency portal applies terms held in Customers & Agents; it does not define those terms.
Frequently asked questions
How is the agency portal different from the website?
BORA's Agency portal is built for travel agencies rather than individual passengers. It applies each agency's agreed terms, credit and settlement, while the Passenger website is the ferry operator's storefront for passengers booking directly.
Is an agency booking different?
No. A booking made in BORA's Agency portal is the same reservation object as a direct ferry booking, written into the same flow, with the agency's terms attached without re-keying at the desk.
Can an agency's own system book?
Yes. BORA's Agency portal exposes a local API, so a travel agency's own booking system can book ferry sailings programmatically into the same reservation flow as every other channel.
See Agency portal on live data
A 30-minute walkthrough, from a web booking to the ramp closing.
Akadeemia tee 15a, 12618 Tallinn, Estonia